Parcels from Britain? You will have to pay back, until it is a smaller gift


Dozens of readers have been in contact with Dutch Information about the challenges they have been dealing with with the supply of parcels from the United kingdom given that Brexit.

Items value much less than €45 are not intended to bring in worth extra tax or responsibilities but several viewers say they have been forced to pay. Other people report currently being charged significant costs without proper rationalization – in one particular scenario a money payment simply because the delivery organization, a significant intercontinental company, did not accept online transfers.

‘I’ve really offered up sending parcels to my family members in the Netherlands,’ just one grandmother explained. ‘Last time my daughter had to spend UPS €40 so she could choose up her birthday current that was really worth significantly less than €100. It was fork out up or it would be sent again.’

Reader G was instructed by PostNL’s helpdesk that his missing parcel had been sent back to the United kingdom mainly because it did not have an handle on it – a assert that turned out to be untrue when the package deal turned up a thirty day period afterwards.

He then experienced to shell out about €12 in import obligations and delivery charges to decide on up the offer, which contained outdated garments he remaining at a relative’s residence in the course of a check out. The relative experienced marked the package deal ‘other’ somewhat than gift.

Reader Laura explained she was despatched an bill for a birthday present from her mom. ‘She insists she wrote that it was a reward on the envelope, and worth below €45, but I have had to spend €8.42 just before they will launch my offer. Even worse continue to, it has been bouncing all over in their procedure for in excess of a month. These are not significant sums of income but it adds up when you have to do it numerous instances.’

Reader L, who life in Eindhoven, explained she had paid out responsibility on four independent presents she experienced been despatched from the United kingdom but the responsibility seemed to differ noticeably. On just one gift, valued at €11, she was charged €6.75, on a different, worthy of €24, she was billed €6.60. Prices also went up if she opted to gather the deal somewhat than have it delivered.

‘There is no sign of how individuals charges are calculated,’ she stated. ‘When hoping to get our revenue back again, I crammed in information and facts to a robot on the PostNL site and lastly spoke to an individual who was pretty unconcerned, and mentioned it was the United kingdom customs fault! He despatched me an electronic mail on finding refunds for objects charged the erroneous volume.’


PostNL has a website website page in which people can try to declare back income they think they have wrongly compensated in value extra tax and responsibilities. For presents, the internet site states: ‘you do not have to spend VAT for gifts with a benefit of up to €45. Make sure you take note: this only applies if the parcel is from a private sender.’

L from Eindhoven told Dutch Information she had ultimately obtained back again the €6.75 and the €6.60 she had wrongly been charged just after working with the claim kind. ‘However the other two parcels charged at over €9 seemingly have to have additional time – up to four months.’

Folks who have had to shell out further for items ordered from a internet store outside the house the EU deal with precise problems in striving to make a assert – partly since of the deficiency of transparency about how the expenses are calculated.

Tax incorporated

The scenario is further sophisticated because website shops may well promote that tax and import obligations are integrated. Considering that July 2021, items with a benefit up to €22 are no lengthier exempt from tax and also require official customs clearance, alongside with extra high-priced goods.

American reader Cary G acquired a guide from Britain which was despatched through Royal Mail. ‘The guide and postage have been €23.83 but I was charged €9.15 by customs,’ he claimed. ‘The worth extra tax was €2.15 but the handing rate was €7. That is almost half the price tag of the ebook.’

Reader S reported she had requested a few points from multi manufacturer suppliers which claimed they will address the taxes and obligations. ‘However, right before the orders ended up shipped I been given a huge bill from the shipping and delivery corporation,’ she mentioned.

When Fedex and UPS did refund the revenue just after S queried the charges, PostNL failed to do so.

Information trade

A spokeswoman for PostNL advised Dutch News that most of the problems relating to benefit included tax have now been solved. ‘At times things go improper in the data trade involving the webshop, the e-commerce platform, the postal corporation overseas and PostNL,’ she claimed. 

‘PostNL relies upon on the information presented by the sender and if the details is not delivered correctly, shipments will however be delayed. This is because lots of of them need to have to be investigated right before they can be unveiled by customs.’

Even so, the PostNL web site states that objecting is ineffective if you believe the clearance prices are far too substantial. ‘With merchandise of a very low value, the clearance charges are somewhat large. Not nice of course, but also no explanation to object. That is just how the principles are.’

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