Junior transportation minister Vivianne Heijnen has demanded solutions from coach operator NS as to why no alternative providers ended up laid on for hundreds of passengers who were being left stranded on Sunday evening.
The complete network was introduced to a halt from about midday by complex complications, creating queues at taxi ranks and forcing many travellers to prepare lifts from close friends and family, or by way of social media.
Heijnen reported NS experienced had a ‘very lousy day’ and criticised senior professionals for their response and bad communication with travellers. The operator at first explained it hoped to solve the trouble by 5pm, then pushed the deadline back to 8pm, but most expert services did not commence jogging again until midnight.
‘This disruption was extremely inconvenient for passengers,’ she said. ‘I want to hear from NS particularly why the total prepare community was out of order and why no substitution transportation was arranged,’ she claimed.
”I also want to know from the administrators of NS how they are likely to make absolutely sure this does not take place yet again in the future.’
NS stated on Sunday it would not refund travellers who made their possess arrangements to go home and it was unattainable to organise substitute buses or other expert services for the whole place.
The specialized complications centred on the program which monitors educate arrivals and can make certain team are readily available in case of delays. Any disruption signifies the security of travellers can’t be guaranteed, a spokesman reported.
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